Desktop Softphone
Contacts
How to organize groups

How to Organise Groups

Contacts imported from Active Directory, Outlook, Google, CSV, or VCF files will automatically be sorted into groups based on the import method. You can also create groups manually.

Creating a Group

Click the More button and select the 'New Group' option. A dialog window will open, allowing you to name your new group.

Selecting the New Group Option

Enter the group name. Once you do, the Save button will become enabled.

New Group Dialog

Adding to a Group

On the contact, click the Groups dropdown and check the box for the desired group.

Checking a Group Checkbox

Filtering by Group

Select a specific group from the Groups dropdown to filter and display contacts within that group.

Selecting a Group

Rename a Group

With the desired group selected in the Groups dropdown, click on the menu icon to access the 'Rename Group' option.

MainScreen

This opens up the Rename Group window. Enter the new name and click save to update the group name.

Rename Group Dialog

Deleting a Group

After selecting the desired group from the Groups dropdown, click the menu icon to find and select the 'Delete Group' option.

Selecting Delete Group Option

This opens the Delete Group window. Click 'Delete' to remove the group. Note that the contacts within the group will not be deleted.

Delete Group Dialog